TCM1000387 - How to check if a manual payment has been posted to the correct award

Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Account鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select the 鈥楶ostings鈥� checkbox
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Award鈥� screen

  • select the relevant award
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥榁iew Award Period Postings鈥� screen
  • go to Step 2.

If you are taken straight to the 鈥榁iew Award Period Postings鈥� screen, go to Step 2.

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Step 2

On the 鈥榁iew Award Period Postings鈥� screen, check that the聽manual payments聽have been posted to the correct award

  • 鈥楳GPC鈥� is for manual聽payments for Child Tax Credit (CTC)
  • 鈥楳GPW鈥� is for manual聽payments for Working Tax Credit (WTC)
  • 鈥楳GPM鈥� is for multiple manual payments.