TCM1000335 - How to set a Manual Suspension marker
Version 1.0
Changes to previous version - new guidance.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楬ousehold鈥� on the toolbar
- select 鈥榁iew Overpayment鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select the 鈥楢ll鈥� checkbox
- select 鈥極K鈥�.
If you鈥檙e taken to the 鈥楽elect Award鈥� screen
- select the relevant award
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥榁iew Overpayment鈥� screen
- go to Step 2.
If you鈥檙e taken straight to the 鈥榁iew Overpayment鈥� screen, go to Step 2.
Step 2
On the 鈥榁iew Overpayment鈥� screen
- select the 鈥楳aintain Dispute鈥� checkbox
- select the 鈥楳anual Suspension鈥� checkbox
Note: If a 鈥楳anual Suspension鈥� or 鈥楧ispute Suspension鈥� marker has previously been set and removed, you may not be able to select the 鈥楳anual Suspension鈥� checkbox. If this occurs, you must select the 鈥楴ew鈥� checkbox, which will then enable you to select the 鈥楳anual Suspension鈥� checkbox.
- select the 鈥楽uspend Recovery鈥� checkbox
- select 鈥極K鈥�. You鈥檝e set the 鈥楳anual Suspension鈥� marker.