TCM1000331 - How to calculate how much the customer has repaid since 18/01/2010

Version 1.0

Changes to previous version - new guidance.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Account鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�.

If you鈥檙e taken to the 鈥楽elect Award鈥� screen

  • select the award with the household breakdown
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew Award Period Summary鈥� screen
  • go to Step 2.

If you鈥檙e taken straight to the 鈥榁iew Award Period Summary鈥� screen, go to Step 2.

Top of page

Step 2

On the 鈥榁iew Award Period Summary鈥� screen

  • check for an amount in the 鈥楶ayment In鈥� field
  • select 鈥楶ostings鈥�. You鈥檒l be taken to the 鈥楶ostings鈥� screen
  • check the 鈥楶ostings鈥� field for any payments in received after 18/01/2010
  • to calculate how much the customer has repaid since 18/01/2010, add together all the payments in received after this date.