TCM1000327 - How to remove a Payment Suspension marker
Version 1.0
Changes to previous version - new guidance
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楶ayments鈥� on the toolbar
- Select 鈥楳aintain Suspension鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select the 鈥楢ll鈥� checkbox
- select 鈥極K鈥�.
If you are taken to the 鈥楽elect Household鈥� screen
- select the relevant household
- select 鈥極K鈥�. You will be taken to the 鈥楳aintain Payment Suspension鈥� screen
- go to Step 2.
If you are taken straight to the 鈥楳aintain Payment Suspension鈥� screen, go to Step 2.
Step 2
On the 鈥楳aintain Payment Suspension鈥� screen
- select the appropriate reason in the 鈥楽uspensions Currently Set鈥� field
- select 鈥楻emove鈥�.
If the message 鈥楾he suspension reason you selected cannot be removed manually鈥� displays聽
- the 鈥楶ayment Suspension鈥� marker can鈥檛 be removed manually. It will be removed automatically when the appropriate change has been processed
- select 鈥極K鈥�
- refer the case to your Technical Advice Line Liaison Officer (TALLO).
If the message 鈥楾he suspension reason you selected cannot be removed manually鈥� doesn鈥檛 display, select 鈥極K鈥�. The 鈥楶ayment Suspension鈥� marker will have been removed.
If the last payment suspension reason has been removed
- the message 鈥楢re you sure you wish to re-instate payments to this applicant?鈥� will display
- select 鈥榊es鈥�.
Note: Removing the last or only payment suspension reason prompts re-profiling of the payment schedule. Any payments due to be paid to the customer will be issued immediately.