TCM1000324 - How to check if a claim is a single or joint claim

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu�

  • select ‘Renewalâ€� from the toolbar
  • select ‘View S17 Detailsâ€� from the options available. You will be taken to the ‘Key Entry Data - Renewalsâ€� screen
  • enter the customer’s NINO
  • select the ‘Allâ€� checkbox
  • select ‘OKâ€�.

If you are taken to the ‘Select Household� screen

  • select the relevant household
  • select ‘OKâ€�.

If you are taken to the ‘Select S17 Period� screen

  • select the relevant award
  • select ‘OKâ€�. You will be taken to the ‘View Section 17 - Current Positionâ€� screen
  • check if the claim is a single or joint claim