TCM1000321 - How to access the Applicant Failed Payments work list and check the reason a payment failed
Version 1.0
Changes to previous version - new guidance
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥榃orklists鈥� on the toolbar
- select 鈥楳aintain鈥� from the options available. You will be taken to the 鈥楳aintain Worklist鈥� screen
- select the 鈥楢pplicant Failed Payments鈥� work list from the 鈥榃orklist Type鈥� field
- select the relevant MU from the 鈥楳anagement Unit鈥� field. All the work items for that MU and work list will display
Note: Your manager will be able to provide you with the relevant MU number.
- select the relevant work list item
- select 鈥楧etails鈥�. You will be taken to the 鈥榃orklist Entry Details鈥� screen where more details of the selected work list item will be displayed
- the reason why the payment failed will be shown in the 鈥楻eason鈥� field.