TCM1000308 - How to amend the effective date of a pre-award claim

Step 1

If you are not dealing with a work list item, go to Step 2.

If you are dealing with a Verification Failures work list item, go to Step 3.

If you are dealing with an Incomplete Applications work list item, go to Step 4.

Step 2

Note: When amending the effective date of a claim, the received date must always be at least one day after the effective date, and you can never backdate more than 31days.

On the ‘Function Menu�

  • select ‘Applicationâ€� on the toolbar
  • select ‘Capture Currentâ€� from the options available. You’ll be taken to the ‘Key Entry Data - Applicantâ€� screen
  • enter the customer’s NINO
  • select ‘OKâ€�. You will be taken to the ‘Applicant 1â€� screen
  • select ‘Smâ€� on the toolbar. You will be taken to the ‘Summary Informationâ€� screenâ€�
  • enter the new effective date in the ‘Application Effective Dateâ€� field
  • select ‘OKâ€�. You have amended the effective date of the pre-award claim.

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Step 3

On the ‘Maintain Worklist� screen

  • select the work list item you are working
  • select ‘Fileâ€� on the toolbar
  • select ‘Next Functionâ€� from the options available. You will be taken to the ‘Select Next Functionâ€� screen
  • select ‘Manage Ver Failuresâ€� from the options available. You will be taken to the ‘Manage Verification Failuresâ€� screen
  • select ‘Navigateâ€� on the toolbar
  • select ‘Amend Applications Correctionsâ€� from the options available. You will be taken to the ‘Applicant 1â€� screen
  • select ‘Smâ€� on the toolbar. You will be taken to the ‘Summary Informationâ€� screen
  • enter the new effective date in the ‘Application Effective Dateâ€� field
  • select ‘OKâ€�. You have amended the effective date of the pre-award claim.

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Step 4

On the ‘Maintain Worklist� screen

  • select the work list item you are working
  • select ‘Fileâ€� on the toolbar
  • select ‘Next Functionâ€� from the options available. You will be taken to the ‘Select Next Functionâ€� screen
  • select ‘Capture Applicationâ€�. You will be taken to the ‘Applicant 1â€� screen
  • select ‘Smâ€� on the toolbar. You will be taken to the ‘Summary Informationâ€� screen
  • enter the new effective date in the ‘Application Effective Dateâ€� field
  • select ‘OKâ€�. The ‘Process Applicationâ€� screen will display with the message ‘The information captured is incomplete. This application will be rejectedâ€�
  • select ‘Storeâ€�, unless you are told otherwise in the guidance you are following. You have amended the effective date of the pre-award claim.