TCM1000305 - How to check matching award details in function Manage Verification Failures

Version 1.0

Changes to previous version - new guidance

Step 1

In the 鈥楳anage Verification鈥� Failures screen

  • select the verification failure
  • select 鈥業nvestigate鈥�

Note: Details of the failed claim will be displayed in the 鈥楬ousehold Member Details鈥� field.

Note: Details of the existing claim will be displayed in the 鈥楳atching Award Details鈥� field.

  • select 鈥極K鈥� to return to the 鈥楳anage Verification鈥� Failures screen.