TCM1000300 - How to remove a child or young person from a pre-award claim
Version 2.0
Changes to previous version - amended guidance. Multiple amendments made
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥楥apture Current鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select 鈥極K鈥�
- on the toolbar select 鈥楥H鈥�, you will be taken to the 鈥楥hildren鈥� screen.
Note: You will have to decide if you need to keep a record of the children you are removing. For example, if you are dealing with a complex or compliance case.
If you need to keep a record of the child or young person you are removing from the claim, go to Step 2.
If you don鈥檛 need to keep a record of the child or young person you are removing from the claim, go to Step 3.
Step 2
To keep a record of the child or young person you are removing from the claim
- copy the screen
Note: On the keyboard this can be done by using the 鈥楢lt鈥� and the 鈥楶rtSc鈥� keys together to paste the image onto a Word document.
- print the page and keep the print with the manual file
- go to Step 3.
Step 3
Check for childcare
- on the 鈥楥hildren鈥� screen highlight the relevant child
- select 鈥楨dit鈥� on the top toolbar
- select 鈥楢mend鈥� from the options available, you will be taken to the 鈥楢mend Child Details鈥� screen
- check if the 鈥業n Childcare鈥� box is ticked.
If the 鈥業n Childcare鈥� box isn鈥檛 ticked聽
- select the 鈥楥ancel鈥� button
- go to Step 4.
If the 鈥業n Childcare鈥� box is ticked and you removing the only child on the claim
- select 鈥楥ancel鈥�
- go to Step 4.
If the 鈥業n Childcare鈥� box is ticked and there are other children on the claim
- update Application Notes that childcare charges applied to this child or contact the customer to obtain a revised amount for childcare charges if the guidance you have been following tells you to
- select 鈥楥ancel鈥�
- go to Step 4.
Step 4
To remove the child or young person from the claim
- on the 鈥楥hildren鈥� screen highlight the relevant child or young person
- select 鈥楨dit鈥� on the top toolbar
- select 鈥楧elete鈥� from the options
- select 鈥榶es鈥� in the message box
- where you need to remove more than one child or young person from the claim repeat the above actions for each child or young person you wish to remove
- where you remove all the children or young persons on the claim and there is a Child Benefit number present this must be deleted
- select 鈥楽m鈥� on the toolbar
- on the summary screen put a note in the 鈥楢pplication Notes鈥� field recording your action
- select 鈥極K鈥�
- where the message 鈥楢pplication will be processed. Do you wish to Proceed鈥� is displayed, select the 鈥楶roceed鈥� button.