TCM1000285 - How to use View Award to identify if a claim was incorrectly backdated when it was captured

Step 1

Note: If you receive an error message informing you that you鈥檙e denied access to details for that customer, follow the guidance in TCM0068160听

On the 鈥楩unction鈥� menu

  • select 鈥楢ward鈥� from the options available
  • select 鈥榁iew鈥�. You will be taken to the key entry data screen
  • enter the customer鈥檚 NINO
  • select 鈥楢ll鈥�
  • select 鈥極K鈥�. You will be taken to the 鈥楽elect Award鈥� screen
  • highlight the earliest entry
  • select 鈥極K鈥�. You will be taken to the Award Summary screen
  • select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
  • select 鈥榁iew Elements鈥�. You will be taken to the 鈥榁iew Elements鈥� screen
  • make a note of the dates and elements that were in payment at that time to the customer
  • select 鈥楥ancel鈥� three times
  • select the next award versions of that tax year
  • select 鈥極K鈥�
  • select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
  • select 鈥榁iew Elements鈥�. You will be taken to the 鈥榁iew Elements鈥� screen
  • make a note and compare the details of the previous award version against this version.

Note: complete this action for each award version of the tax year that has an overpayment and which is being queried by the customer. Identify any change of circumstances.