TCM1000284 - How to view Household Account to establish if a manual payment has been issued

Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.

Step 1

On the 鈥楩unction鈥� menu

  • select 鈥榁iew鈥� from the options available
  • select 鈥楬ousehold Account鈥�. You will be taken to the key entry data screen
  • enter the customer鈥檚 NINO
  • select 鈥楢ll鈥�
  • select 鈥楶ostings鈥�
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Award鈥� screen

  • select the relevant award
  • go to Step 2听

If you are taken to the 鈥榁iew Award Summary鈥� screen

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Step 2

  • select the award end date for 05-04-2004, to review the year 2003-2004
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew Award Period Postings鈥� screen
  • check for one of the following posting types
    • 鈥楳GPC鈥� for manual听payment for CTC
    • 鈥楳GPW鈥� for manual听payment for WTC
    • 鈥楳GPM鈥� for multiple payments
  • go to Step 3听

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Step 3

If a manual听payment has been made

  • check if an amendment has been made
    Note: amendments can be identified by the following 鈥楶osting Types鈥�
    • 鈥楢MDC鈥� for an amendment CTC award
    • 鈥楢MDW鈥� for an amended WTC award
  • take no further action.

If a manual听payment hasn鈥檛 been made

  • select 鈥楥ancel鈥�
  • repeat the process for each tax year in the 鈥榁iew Award Summary鈥� screen
  • take no further action.