TCM1000281 - How to access view award to compare the elements on the current award version to the previous award version

Version 1.0

Changes to previous version - new guidance

Step 1

Note: If you receive an error message informing you that you’re denied access to details for that customer, follow the guidance in TCM0068160Ìý

On the ‘Function menu�

  • select ‘Awardâ€� on the toolbar
  • select ‘Viewâ€�. You will be taken to the key entry data screen
  • enter the customer’s NINO
  • select ‘Latestâ€�
  • select ‘OKâ€�. You will be taken to the ‘View Award Summaryâ€� screen
  • select ‘View Calculationsâ€�. You will be taken to the ‘View Calculations - Sterlingâ€� screen
  • select ‘View Elementsâ€�. You will be taken to the ‘View Elements - Sterlingâ€� screen
  • make a note of the elements that are currently in payment to the customer
  • select ‘Cancelâ€� three times to return to the key entry data screen
  • select the ‘Allâ€� checkbox
  • select ‘OKâ€�, and in the ‘Select Awardâ€� screen
  • select the previous award version from the one you’ve just viewed
  • select ‘View Calculationâ€�. You will be taken to the ‘View Calculations - Sterlingâ€� screen
  • select ‘View Elementsâ€�. You will be taken to the View Elements - Sterlingâ€� screen
  • compare the details of the previous award against the new award version.