TCM1000259 - How to check if a household breakdown is recorded

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥楥orrection鈥� from the options available you will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox and select 鈥極K鈥� you will be taken to the 鈥楽elect Application鈥� screen
  • select the relevant claim to highlight it
  • select 鈥極K鈥� you will be taken to the 鈥楢mend Application - Applicant Details鈥� screen
  • select 鈥楬ousehold Details鈥� from the toolbar
  • the 鈥楬ousehold End Reason鈥� field will show 鈥楬ousehold Breakdown鈥� if a Household End has been applied

If the reason 鈥楬ousehold Breakdown鈥� is not shown in the 鈥楬ousehold End Reason鈥� field

  • a household breakdown date has not been recorded for this application

If the reason 鈥楬ousehold Breakdown鈥� is shown in the 鈥楬ousehold End Reason鈥� field

  • a household breakdown date has been recorded, the date in the 鈥楬ousehold End Date鈥� field will show the date of the Household breakdown