TCM1000258 - How to disallow a potential EU CTC/WTC complex claim where the employment can鈥檛 be verified
Version 1.0
Changes to previous version - new guidance.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥楥orrection鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select the 鈥楢ll鈥� checkbox
- select 鈥極K鈥�.
If you are taken to the 鈥楽elect Application鈥� screen
- select the claim with the status of 鈥楢waiting Award鈥�
- select 鈥極K鈥�
- go to Step 2.
If you aren鈥檛 taken to the 鈥楽elect Application鈥� screen, go to Step 2.
Step 2
When the message 鈥楧etails must be recorded in the Capture Application Function. Do you wish to proceed鈥� displays, select 鈥榊es鈥�. You鈥檒l be taken to the 鈥楢pplicant 1鈥� screen
- select 鈥榃k1鈥� on the toolbar. You will be taken to the 鈥榃ork - Applicant 1鈥� screen
- remove the tick in the 鈥楶lace of work鈥� checkbox
- enter 鈥�0鈥� in the 鈥楴umber of Paid Jobs鈥� field
- enter 鈥�0鈥� in the 鈥楾otal Hours Worked鈥� field
- remove the details in the 鈥楨mployer Reference鈥� fields
- remove the details in the 鈥楴ame鈥� field
- remove the details in the 鈥楶ayroll number鈥� field
- select 鈥楢ddress鈥�. You will be taken to the 鈥楢ddress Wizard鈥� screen
- select 鈥楥lear鈥�
- select 鈥極K鈥�
- when the message 鈥楢ddress must contain at least 2 lines and consist of A-Z 0-9. 鈥�,()/& - and space Do you wish to proceed?鈥� displays, select 鈥榊es鈥�. You鈥檒l be taken back to the 鈥榃ork - Applicant 1鈥� screen
- remove the details in the 鈥楾elephone Number鈥� field
Note: You must repeat the above for all jobs each customer has.
- go to Step 3.
Step 3
On the 鈥榃ork - Applicant 1鈥� screen, select 鈥楥h鈥� on the toolbar. You will be taken to the 鈥楥hildren鈥� screen.
If 鈥楥C鈥� isn鈥檛 shown in the 鈥楧etails鈥� column, go to Step 4.
If 鈥楥C鈥� is shown in the 鈥楧etails鈥� column
- select 鈥楥C鈥� on the toolbar. You鈥檒l be taken to the 鈥楥hildcare鈥� screen
- select the name of the provider
- select 鈥楨dit鈥� on the toolbar
- select 鈥楧elete鈥� from the options available
- when the message 鈥楧o you wish to delete the details of this childcare provider?鈥� displays, select 鈥榊es鈥�
Note: You must repeat the above for each childcare provider.
- select 鈥楥h鈥� on the toolbar. You鈥檒l be taken to the 鈥楥hildren鈥� screen
- go to Step 4.
Step 4
On the 鈥楥hildren鈥� screen
- select the relevant child or young person
- select 鈥楨dit鈥� on the toolbar
- select 鈥楧elete鈥� from the options available
- when the message 鈥楧o you wish to delete the details of this child?鈥� displays, select 鈥榊es鈥�
Note: You must repeat the above for each child.
- remove any Child Benefit numbers from the 鈥楥hild Benefit Numbers鈥� fields
- go to Step 5.
Step 5
On the 鈥楥hildren鈥� screen
- select 鈥楽m鈥� on the toolbar. You鈥檒l be taken to the 鈥楽ummary Information鈥� screen
- select 鈥極K鈥�
- when the message 鈥楾he information captured is incomplete. This application will be rejected鈥� displays, select 鈥楶rocess鈥�. You鈥檝e disallowed the potential EU聽complex claim because the employment can鈥檛 be verified.