TCM1000254 - How to update the employer’s phone number on pre-award claims

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu�

  • select ‘Applicationâ€� on the toolbar
  • select ‘Capture Currentâ€� from the options available. You will be taken to the ‘Key Entry Data - Applicantâ€� screen
  • enter the customer’s NINO
  • select ’OKâ€�. You will be taken to the ‘Applicant 1â€� screen
  • select ‘Wk1â€� on the toolbar. You will be taken to the ‘Work - Applicant 1â€� screen

Note: If you need to update the employer’s phone number for claimant 2, select ‘Wk2� rather than ‘Wk1� on the toolbar.

  • enter the employer’s phone number in the ‘Telephone Numberâ€� field
  • select ‘Smâ€� on the toolbar. You will be taken to the ‘Summary Informationâ€� screen
  • select ‘OKâ€�. You have updated the employer’s phone number.