TCM1000250 - How to access function Manage Verification Failures to obtain details of existing customer and failed customer - HMRC internal manual

TCM1000250 - How to access function Manage Verification Failures to obtain details of existing customer and failed customer

Version 1.0

Changes to previous version - new guidance

On the 鈥楩unction Menu鈥�

select 鈥榃orklist鈥� on the toolbar
select 鈥楳aintain鈥� from the options available. You will be taken to the 鈥楳aintain Worklist鈥� screen
select 鈥榁erification Failures鈥� from the 鈥榃orklist Type鈥� field
select the relevant MU number provided by your manager in the 鈥楳anagement Unit鈥� field. All the work items for the MU and work list will be displayed
select the relevant work list item
select 鈥楩ile鈥� on the toolbar
select 鈥楴ext Function鈥� from the options available. You will be taken to the 鈥榃ork Management - Select Next Function鈥� screen
select 鈥楳anage Ver Failures鈥�
select 鈥極K鈥�. You will be taken to the 鈥楳anage Verification Failures鈥� screen
select the relevant verification failure
select 鈥業nvestigate鈥�. You will be taken to the 鈥業nvestigate Verification Failure鈥� screen where details of the existing customer will be shown
in the 鈥楳atching Award Details鈥� field, note the existing customer鈥檚
- surname
- forename
- NINO
- address
select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verification Failures鈥� screen
select 鈥楥ancel鈥�
when a warning message displays, select 鈥榊es鈥�. You will be taken back to the 鈥楳aintain Worklist鈥� screen
go to Step 2 to obtain the failed customer鈥檚 details.

On the 鈥楳aintain Worklist鈥� screen

select 鈥榁erification Failures鈥� from the 鈥榃orklist Type鈥� field
select the relevant MU number provided by your manager in the 鈥楳anagement Unit鈥� field. All the work items for the MU and work list will be displayed
select the relevant work list item
select 鈥楩ile鈥� on the toolbar
select 鈥楴ext Function鈥� from the options available. You will be taken to the 鈥榃ork Management - Select Next Function鈥� screen
select 鈥榁iew Application鈥�
select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen for the failed customer
note the failed customer鈥檚
- name
- address
- NINO
select 鈥楥ontinue鈥�. You will be taken to the 鈥楢pplicant 1 Additional Information鈥� screen
note the failed customer鈥檚
- telephone numbers.