TCM1000247 - How to change the status of a verification failure - HMRC internal manual

TCM1000247 - How to change the status of a verification failure

Version 1.0

Changes to previous version - new guidance

If you do not know which verification failure the customer has failed on

on the 鈥楩unction Menu鈥�
select 鈥榃orklist鈥� on the toolbar
select 鈥楳aintain鈥� from the options available. You will be taken to the 鈥楳aintain Worklist鈥� screen
select 鈥榁erification Failures鈥� from the 鈥榃orklist Type鈥� field
select the relevant MU number provided by your manager in the 鈥楳anagement Unit鈥� field. All the work items for that MU and work list will be displayed
select the relevant work list item
select 鈥楩ile鈥� on the toolbar
select 鈥楴ext Function鈥� from the options available. You will be taken to the 鈥榃ork Management - Select Next Function鈥� screen
select 鈥楳anage Ver Failures鈥�
select 鈥極K鈥�. You will be taken to the 鈥楳anage Verification Failures鈥� screen
go to Step 2.

If you know which verification failure the customer has failed on

on the 鈥楩unction Menu鈥�
select 鈥楢pplication鈥� on the toolbar
select 鈥榁erification Failures鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
enter the customer鈥檚 NINO
select OK. You will be taken to the 鈥楳anage Verification Failures鈥� screen
go to Step 2.

On the 鈥楳anage Verification Failures鈥� screen

select the verification failure you want to change
select 鈥楥hange Verification鈥�. You will be taken to the 鈥楥hange of Status Reason鈥� screen
enter the reason for the change
select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verification Failures鈥� screen
select 鈥極K鈥�. You have changed the status and therefore resolved the verification failure.