TCM1000244 - How to set the child responsibility include from date on a post award failed claim
Step 1
On the ‘Function Menu�
- select ‘Application� on the toolbar
- select ‘Correction� from the options available. You will be taken to the ‘Key Entry Data - Applicant� screen
- enter the customer’s NINO
- select the ‘Latest� checkbox
- select ‘OK�. You will be taken to the ‘Applicant Details� screen
- select ‘Ch� on the toolbar. You will be taken to the ‘Child Details� screen
- select the relevant child or young person
- select ‘Correction�. You will be taken to the ‘Correction Child� screen
- select the ‘Responsibility - History� checkbox
- select ‘History�. You will be taken to the ‘History� screen
- select ‘New�. You will be taken to the ‘New� screen
- enter the date responsibility for the child or young person started in the ‘Start Date� field
- select ‘OK�
- where the message �1 month restriction applied to include from date. Check if correct� displays, select ‘OK�. You will be taken back to the ‘History� screen
- select the period you want to change
- select ‘Change�. You will be taken to the ‘Change� screen
- enter the date responsibility for the child or young person started in the ‘Include From� field
- select ‘OK�. You have set the child responsibility include from date on the post award failed claim.