TCM1000244 - How to set the child responsibility include from date on a post award failed claim

Step 1

On the ‘Function Menu�

  • select ‘Applicationâ€� on the toolbar
  • select ‘Correctionâ€� from the options available. You will be taken to the ‘Key Entry Data - Applicantâ€� screen
  • enter the customer’s NINO
  • select the ‘Latestâ€� checkbox
  • select ‘OKâ€�. You will be taken to the ‘Applicant Detailsâ€� screen
  • select ‘Châ€� on the toolbar. You will be taken to the ‘Child Detailsâ€� screen
  • select the relevant child or young person
  • select ‘Correctionâ€�. You will be taken to the ‘Correction Childâ€� screen
  • select the ‘Responsibility - Historyâ€� checkbox
  • select ‘Historyâ€�. You will be taken to the ‘Historyâ€� screen
  • select ‘Newâ€�. You will be taken to the ‘Newâ€� screen
  • enter the date responsibility for the child or young person started in the ‘Start Dateâ€� field
  • select ‘OKâ€�
  • where the message â€�1 month restriction applied to include from date. Check if correctâ€� displays, select ‘OKâ€�. You will be taken back to the ‘Historyâ€� screen
  • select the period you want to change
  • select ‘Changeâ€�. You will be taken to the ‘Changeâ€� screen
  • enter the date responsibility for the child or young person started in the ‘Include Fromâ€� field
  • select ‘OKâ€�. You have set the child responsibility include from date on the post award failed claim.