TCM1000232 - How to suspend payments - HMRC internal manual

TCM1000232 - How to suspend payments

Version 1.0

Changes to previous version - new guidance.

On the 鈥楩unction Menu鈥�

select 鈥楶ayments鈥� on the toolbar
select 鈥楳aintain Suspension鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
enter the customer鈥檚 NINO
select the 鈥楲atest鈥� checkbox
select 鈥極K鈥�. You will be taken to the 鈥楳aintain Payment Suspension鈥� screen
select 鈥楳anual Payment Request鈥� from the 鈥楽uspensions Available To Be Set鈥� field
select 鈥楢dd鈥�. This will move the 鈥楳anual Payment Request鈥� suspension reason into the 鈥楽uspensions Currently Set鈥� field
select 鈥極K鈥�
when the message 鈥楢re you sure you wish to suspend payments to this applicant?鈥� displays, select 鈥榊es鈥�.

Note: The action you have taken will create a work item on the 鈥楽uspended Payments (Payment)鈥� work list.

If the claim is from a single customer, select 鈥極K鈥�. You have suspended the payments to the customer.

If the claim is a joint claim

select 鈥楶artner Suspensions鈥�
select 鈥楳anual Payment Request鈥� from the 鈥楽uspensions Available To Be Set鈥� field
select 鈥楢dd鈥�. This will move the 鈥楳anual Payment Request鈥� suspension reason into the 鈥楽uspensions Currently Set鈥� field
select 鈥極K鈥�
when the message 鈥楢re you sure you wish to suspend payments to this applicant?鈥� displays, select 鈥榊es鈥�
select 鈥極K鈥�. You have now suspended the payments to both customers.