TCM1000222 - How to household end an award

Version 2.0

Changes to previous version - amended guidance. Amendments at step 2.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥楥orrection鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Application鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�. You will be taken to the 鈥楢pplication Details鈥� screen
  • go to Step 2.

If you are taken to the 鈥楽elect Application Version鈥� screen

  • select the latest claim version
  • select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
  • go to Step 2.

If you are taken straight to the 鈥楢pplicant Details鈥� screen

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Step 2

On the 鈥楢pplicant Details鈥� screen

  • select 鈥楬ousehold鈥� on the toolbar, a signals box will appear
  • select 鈥楧etails鈥�
  • enter the 鈥楬ousehold End鈥� date in the 鈥楬ousehold End鈥� field
  • select 鈥� Household Breakdown鈥� from the 鈥楬ousehold End Reason鈥� drop down menu

Note: if you are entering a Household end date in PY you will need the 鈥楽18 Maintainer鈥� role

  • select 鈥極K鈥�
  • select 鈥極K鈥�. You will be taken to the 鈥楢mend Finish鈥� screen

  • on the 鈥楢mend Finish鈥� screen enter the

    • date the notification of the change was received
    • source of the change
    • reason for the change
    • select 鈥極K鈥�. The computer will now automatically accept the change and will apply the change at the effective date

Note: The changes you have made in this function will not be applied until you complete the 鈥楢mend Finish鈥� screen and select 鈥極K鈥�.