TCM1000216 - How to check the overpayment amount

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Award鈥� screen

  • select the relevant award
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew Overpayment鈥� screen
  • go to Step 2.

If you are taken straight to the 鈥榁iew Overpayment鈥� screen, go to Step 2.

Step 2

On the 鈥榁iew Overpayment鈥� screen

Note: If the 鈥極verpayment Signals鈥� screen displays, select 鈥極K鈥�.

  • the outstanding overpayment amount for CTC and WTC for this award is shown in the 鈥極verpayment Summary Latest Amount鈥� field.