TCM1000207 - How to note a response date using the Maintain Appeal function

Step 1

Using the 鈥楳aintain Appeal鈥� function

  • enter the customer鈥檚 NINO in the 鈥楰ey Entry Data鈥� screen

Note: If you are taken to the 鈥楽elect Application鈥� screen, select the appropriate claim version that the customer has appealed against by double clicking on the entry.

  • you will be taken to the 鈥楽elect Award鈥� screen.
  • double click on the entry that the appeal has been registered against. It will appear with an 鈥極鈥� for 鈥極pen鈥� or 鈥楥鈥� for 鈥楥losed鈥�. You will be taken to the Maintain Appeal screen
  • select the status 鈥楢waiting Decision鈥� from the 鈥楢ppeal Status鈥� drop down menu

Note: For Compliance cases, select the status 鈥楢waiting Hearing Date鈥�.

  • enter the date that the response was sent for listing in the 鈥楧ate Sent For Listing鈥� field