TCM1000204 - How to check whether the Annual Declaration is a Reply Required or Auto Renewal

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu�

  • select ‘Renewalâ€� on the toolbar
  • select ‘View S17 Detailsâ€� from the options available. You will be taken to the ‘Key Entry Dataâ€� screen
  • enter the customer’s NINO
  • select relevant checkbox
  • select ‘OKâ€�.

If you are taken to the ‘Select Household� screen

  • select the relevant household
  • select ‘OKâ€�. You will be taken to the ‘View S17 - Current Positionâ€� screen
  • go to Step 2.

If you are taken to the ‘Select S17 Period� screen

  • select the relevant award period
  • select ‘OKâ€�. You will be taken to the ‘View S17 - Current Positionâ€� screen
  • go to Step 2.

If you are taken straight to the ‘View S17 - Current Position� screen, go to Step 2.

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Step 2

On the ‘View S17 - Current Position� screen

  • select ‘Detailsâ€� underneath the ‘S17 Noticesâ€� field. You will be taken to the ‘View S17 - Issue Detailsâ€� screen
  • the ‘Reason for Issueâ€� field will show the Annual Declaration as ‘Reply Requiredâ€� or ‘Auto Renewâ€�.