TCM1000199 - How to check if payments are being recovered

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楲atest鈥� checkbox
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew Overpayment鈥� screen

  • check the following in the 鈥極verpayment Summary鈥� box

    • where 鈥楽uspended鈥� is shown in the 鈥楽tatus鈥� field, there is an outstanding overpayment but it is not currently being recovered
    • where 鈥業n Year鈥�, 鈥楥ross Year鈥� or 鈥楧irect鈥� is shown in the 鈥楻ecovery Method鈥� field, payments are being recovered

Note: the cross year recovery may be as a result of Cross Award Recovery.