TCM1000198 - How to check if the customer receives IS, JSA, ESA or PC - HMRC internal manual

TCM1000198 - How to check if the customer receives IS, JSA, ESA or PC

On the 鈥楩unction Menu鈥�

select 鈥楢pplication鈥� on the toolbar
select 鈥榁iew鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
enter the customer鈥檚 NINO
select 鈥極K鈥�.
select the relevant claim
select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplicant Summary鈥� screen
go to Step 2.

If you鈥檙e taken to the 鈥楽elect Household鈥� screen

If you鈥檙e taken to the 鈥楽elect Application鈥� screen

select the relevant claim
select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplicant Summary鈥� screen
go to Step 2.
select 鈥楥ontinue鈥� until you reach the 鈥業ncome鈥� screen
check for details of benefits received shown in the 鈥楥TC qualifying benefits鈥� box as

If you鈥檙e taken straight to the 鈥楢pplicant Summary鈥� screen, go to Step 2.

On the 鈥楢pplicant Summary鈥� screen

Income Support (IS)
Jobseekers Allowance (JSA) and Employment and Support Allowance (ESA) will both display as 鈥楯SA鈥�
Pension Credit (PC)
Note: If the claim is for a two person household, check both income 1 and income 2 screens for a marker.

If there are any qualifying benefits shown, the customer (or customers) is in receipt of that benefit.

If there aren鈥檛 any qualifying benefits shown, the customer (or customers) isn鈥檛 in receipt of those benefits.