TCM1000193 - How to trace a customer on TBS - HMRC internal manual

TCM1000193 - How to trace a customer on TBS

Version 1.0

Changes to previous version - new guidance

From 鈥楳y Workplace鈥�

select 鈥楥orporate Services鈥�
select 鈥業nterim Single Sign On (ISSO)鈥�
select 鈥楾BS View Service鈥� from the options available
select 鈥楩ind Taxpayer鈥�
enter the customer鈥檚
- surname
- forename
- date of birth. You will need to enter it in the format DD-MM-YYYY
select 鈥楩ind鈥�. You will be taken to the 鈥楩ind Taxpayer鈥� screen
check the list of names and details on this screen with the customer details you have.

If you find details on the list that match the customer details you have

Note: You must check all the details carefully until you are happy you have traced the correct tax credits customer.

If you are not sure any details on the list match the customer details you have, go to Step 2.

On the 鈥楩ind Taxpayer鈥� screen

select the customer you think most closely matches the customer details you have
select 鈥橭K鈥�. You will be taken to the 鈥榁iew Taxpayer Summary Details鈥� screen.

Note: This screen will provide you with more details of the selected customer.

If you are satisfied that this customer matches the details you have

Note: You must check all the details carefully until you are happy you have traced the correct tax credits customer.

If you are still not sure that this customer matches the details you have

select 鈥榁iew鈥� on the toolbar
select 鈥楢ddress History鈥� from the options available. You will be taken to the 鈥榁iew Taxpayer Address History鈥� screen
check all the previous addresses in the 鈥楢ddress History鈥� field to see if the details match the address you have
go to Step 3.

If you are satisfied you have found the customer that matches the details you have

Note: You must check all the details carefully until you are happy you have traced the correct tax credits customer.

If you are still not satisfied you have found the correct customer to match the details you have

select 鈥極K鈥�. You will be taken back to the 鈥榁iew Taxpayer Summary Details鈥� screen
select 鈥極K鈥�. You will be taken back to the 鈥楩ind Taxpayer鈥� screen
select a different customer and go back to Step 2.