TCM1000181 - How to check the reason for the rejection of a claim
Version 1.0
Changes to previous version - new How to.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥榁iew鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select the relevant checkbox
- select 鈥極K鈥�. You will be taken to the 鈥楽elect Application鈥� screen
- select the rejected claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplication Summary鈥� screen
- select 鈥楻easons鈥� in the 鈥楽tatus鈥� field. The reason or reasons for the claim being rejected will be displayed.