TCM1000176 - How to update the customer鈥檚 phone number when the claim is post award

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥楥orrection鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select 鈥橭K鈥�. You鈥檒l be taken to the 鈥楢pplicant 1鈥� screen

Note: If the 鈥楽ignals鈥� screen displays, select 鈥極K鈥�.

  • enter the telephone number in the 鈥楾elephone Number鈥� fields
  • tab to any other field
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢mend Finish鈥� screen
  • do not complete the 鈥楢mend Finish鈥� screen at this point, just return to the guidance you were previously following.