TCM1000175 - How to obtain the customer鈥檚 telephone number when the claim is pre-award - HMRC internal manual

TCM1000175 - How to obtain the customer鈥檚 telephone number when the claim is pre-award

Version 2.0

Changes to previous version - amended guidance.

If you are working a work list entry, go to Step 3.

If you aren鈥檛 working a work list entry, go to Step 2.

On the 鈥楩unction Menu鈥�

select 鈥楢pplication鈥� on the toolbar
select 鈥楥apture Current鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
enter the customer鈥檚 NINO
select 鈥橭K鈥�. You鈥檒l be taken to the 鈥楢pplicant 1鈥� screen

Note: If the 鈥楽ignals鈥� screen displays, select 鈥極K鈥�.

any telephone numbers we hold for the customer will be shown in the 鈥楾elephone Number鈥� fields
if you need to find a telephone number for customer 2
select 鈥楥ontinue鈥�. You鈥檒l be taken to 鈥楢pplicant 2 Additional Information鈥� screen
any telephone numbers we hold for the customer will be shown in the 鈥楾elephone Number鈥� fields.

On the 鈥楳aintain Worklist鈥� screen

select 鈥楩ile鈥� from the toolbar
select 鈥楴ext Function鈥�. You鈥檒l be taken to the 鈥榃ork Management - Select Next Function鈥� screen
select 鈥榁iew Application鈥�. You鈥檒l be taken to the 鈥楢pplication Summary鈥� screen
select 鈥楥ontinue鈥�. You鈥檒l be taken to 鈥楢pplicant 1 Additional Information鈥� screen
any telephone numbers we hold for the customer will be shown in the 鈥楾elephone Number鈥� fields
if you need to find a phone number for customer 2
select 鈥楥ontinue鈥�. You鈥檒l be taken to 鈥楢pplicant 2 Additional Information鈥� screen
any phone numbers we hold for the customer will be shown in the 鈥楾elephone Number鈥� fields.