TCM1000151 - How to check the award status of a rebuilt mismatched clean claim - Mismatch team only

Step 1

If a single clean case was rebuilt with a NINO, go to Step 2听

If a single clean case was rebuilt without a NINO, go to Step 3听

If a joint clean case was rebuilt and both customers鈥� have a NINO, go to Step 2听

If a joint clean case was rebuilt and either one or both customers do not have a NINO, go to Step 3

Step 2

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥榁iew鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the NINO or the bad NINO used to rebuild the new claim
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�

If you are taken to the 鈥楽elect Application Version鈥� screen

  • check the version status to see if the claim is in payment
  • go to Step 4听

If you are taken to the 鈥楢pplication Summary鈥� screen

  • check the status to see if the claim is in payment
  • go to Step 4听

If you are taken to the 鈥楽elect Application鈥� screen

  • check the status to see if the claim is in payment
  • go to Step 4听

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Step 3

On the 鈥楩unction Menu鈥� screen

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥榁iew鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen

  • enter the following customer details

    • surname
    • first name
    • date of birth
  • select 鈥楢ll鈥�
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥楽elect Individual鈥� screen
  • select the latest claim without a NINO
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplication Summary鈥� screen
  • go to Step 4听

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Step 4

If the award status is shown as 鈥楢ward Issued鈥�

  • the clean claim is in payment

If the award status is shown as 鈥楢waiting Award鈥�

  • the claim is not in payment

If the award status is shown as 鈥楻ejected鈥櫶�

  • the clean claim has been rejected and will not be in payment

If the award status is shown as 鈥榃ithdrawn鈥櫶�

  • the clean claim has been withdrawn and will not be in payment

If the award status is shown as 鈥楾erminated鈥�

  • the clean claim has been terminated and will not be in payment