TCM1000148 - How to lift the suspension marker if manual payments have been posted incorrectly

Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥榢ey Entry Data - View Overpayment鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�. You will be taken to the 鈥楽elect Award鈥� screen
  • select the relevant tax year
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew Overpayment鈥� screen
  • select 鈥楳aintain Dispute鈥�. You will be taken to the 鈥楳aintain Dispute鈥� screen
  • in the 鈥楻esolution Details鈥� field select 鈥楥orrection / COC applied鈥� from the 鈥榙ispute resolution reason鈥� drop down menu. This will lift the suspension
  • select 鈥極K鈥�.