TCM1000145 - How to find a childcare provider’s address

Version 1.0

Changes to previous version - new guidance

Step 1

If you are on the ‘Change Childcare Provider� screen, go to Step 3.

If you are not already on the ‘Change Childcare Provider� screen

  • on the ‘Function Menuâ€�
  • select ‘Applicationâ€� on the toolbar
  • select ‘Change of Circumstancesâ€� from the options available. You will be taken to the ‘Key Entry Dataâ€� screen
  • enter the customer’s NINO
  • select the relevant checkbox
  • select ‘OKâ€�.

If you are taken to the ‘Select Household� screen

  • select the relevant claim
  • select ‘OKâ€�. You will be taken to the ‘Applicant Detailsâ€� screen
  • go to Step 2.

If you are taken to the ‘Select Application� screen

  • select the relevant claim
  • select ‘OKâ€�. You will be taken to the ‘Applicant Detailsâ€� screen
  • go to Step 2.

If you are taken straight to the ‘Applicant Details� screen, go to Step 2.

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Step 2

On the ‘Applicant Details� screen

Note: If the ‘Signals� screen displays, select ‘OK�.

  • select ‘CCâ€� on the toolbar. You will be taken to the ‘Childcare Detailsâ€� screen
  • select the relevant childcare provider
  • select ‘Changeâ€�. You will be taken to the ‘Change Childcare Providerâ€� screen
  • go to Step 3.

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Step 3

On the ‘Change Childcare Provider� screen

  • select ‘Addressâ€�. You will be taken to the ‘Address Changeâ€� screen
  • enter the address details in the appropriate field
  • select ‘Quickâ€� or ‘Advancedâ€�

Note: You must have the postcode and house name, or the house number to use the ‘Quick� search.

Note: If the message ‘There are more than 25 matching addresses� displays, select ‘OK�. You will be taken to the ‘Select Address� screen.

  • select the correct address using the information you hold. You have found the childcare provider’s address.