TCM1000135 - How to process a WTC upfront complex case with a verification failure to Award Issued

Step 1

Note: You must be in function 鈥楳anage Verification Failures鈥� and accessed this function by following the process described in the guidance TCM0288560.

On the 鈥楳anage Verification Failures鈥� screen

  • select 鈥楴avigate鈥� on the toolbar
  • select 鈥楢mend Applications Corrections鈥� from the options available. You鈥檒l be taken to the 鈥楢pplicant 1鈥� screen
  • select 鈥楥h鈥� on the toolbar. You will be taken to the 鈥楥hildren鈥� screen
  • go to Step 2.

Step 2

On the 鈥楥hildren鈥� screen

  • select the relevant child or young person
  • select 鈥楨dit鈥� on the toolbar
  • select 鈥楧elete鈥� from the options available
  • when the message 鈥楧o you wish to delete the details of this child?鈥� displays, select 鈥榊es鈥�

Note: You must repeat this action for each child.

  • where there is a Child Benefit聽number remove this from the聽鈥楥hild Benefit Numbers鈥� fields
  • select 鈥楶m1鈥� on the toolbar. You will be taken to the 鈥楶ayment - Applicant 1鈥� screen
  • go to Step 3.

Step 3

On the 鈥楶ayment 鈥� Applicant 1鈥� screen

  • remove the tick from the 鈥楳ain Carer - Applicant鈥� checkbox

Note: This could be either customer 1 or customer 2.

  • remove the tick from the 鈥楳ain Carer 鈥� Weekly鈥� or 鈥楳ain Carer 4 Weekly鈥� checkbox
  • select 鈥楽m鈥� on the toolbar. You鈥檒l be taken to the 鈥楽ummary Information鈥� screen

Note: If the message 鈥楤ranch name must be entered. Do you wish to proceed?鈥� displays, select 鈥榊es鈥�. You will be taken to the 鈥楽ummary Information鈥� screen.

Step 4

On the 鈥楽ummary Information鈥� screen

  • update Application Notes with the message II41 from TCM0160040
  • select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verification Failures鈥� screen
  • go to Step 5.

Step 5

On the 鈥楳anage Verification Failures鈥� screen

  • select the relevant verification failure
  • select 鈥楥hange Verification鈥�. You will be taken to 鈥楥hange of Status Reason鈥� screen.

If you are changing the verification status of a rule 2 verification failure

  • update the 鈥楻eason鈥� field with the message II46 from TCM0160040
  • select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verification Failures鈥� screen

Note: There may be more than one rule 2 verification failure. Before continuing, you will need to repeat the action you鈥檝e taken so far in this step for each rule 2 verification failure.

  • select 鈥極K
  • when the message 鈥楾his will re-submit the application for processing and saving changes made on this window. Do you want to proceed?鈥� displays, select 鈥榊es鈥�
  • you have processed a WTC upfront complex case with a rule 2 verification failure.

If you are changing the verification status of a rule 12 verification failure

  • update the 鈥楻eason鈥� field with the message II44 from TCM0160040
  • select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verification Failures鈥� screen
  • select 鈥極K鈥�
  • when the message 鈥楾his will re-submit the application for processing and saving changes made on this window. Do you want to proceed?鈥� displays, select 鈥榊es鈥�
  • you have processed a WTC upfront complex case with a verification failure.