TCM1000131 - How to check what is preventing a decision on a newly-captured Fast Track claim - HMRC internal manual

TCM1000131 - How to check what is preventing a decision on a newly-captured Fast Track claim

Version 1.0

Changes to previous version - new guidance.

On the 鈥楩unction Menu鈥�

select 鈥楢pplication鈥� on the toolbar
select 鈥榁iew鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
enter the customers NINO
select the 鈥楢ll鈥� checkbox
select 鈥極K鈥�. You will be taken to the 鈥楽elect Application Version鈥� screen
check the 鈥榁ersion Status鈥� column for the relevant claim鈥檚 status.

If the status shown is 鈥楢ward Issued or 鈥楻ejected鈥�, then a decision has been made on the claim.

If the status shown is 鈥楢waiting Award鈥�, then a decision has not been made on the claim. To find out what is preventing a decision being made

select the relevant claim. You will be taken to the 鈥楢pplication Summary鈥� screen
select 鈥楩ile鈥� on the toolbar
select 鈥楴ext鈥� from the options available
select 鈥楢pplication鈥� on the toolbar
select 鈥榁erification Failures鈥� from the options available. You will be taken to the 鈥楳anage Verification Failures鈥� screen
- any verification failures preventing a decision being made will be listed in the 鈥楻ules Description鈥� column
- if the 鈥楶otential Selection For Enquiry鈥� field is populated, there is a Compliance check that is preventing a decision being made
select 鈥楴avigate鈥� on the toolbar
select 鈥楢mend Application Corrections鈥� from the options available. You will be taken to the 鈥楢pplicant Details鈥� screen
select 鈥楥ontinue鈥� until you arrive at the 鈥楽ummary Information鈥� screen
- if a 鈥楤locking Message鈥� displays, it will prevent the decision being made
- any other action preventing a decision being made will be shown in the 鈥楢pplication Notes鈥� field.