TCM1000125 - How to update notes on CMA in a rejected claim

Step 1

If you are accessing CMA for the first time, go to Step 2.

If you are not accessing CMA for the first time, go to Step 3.

Step 2

On the desktop

  • select start
  • select 鈥榓ll programs鈥�
  • select 鈥榗ontact centres鈥�
  • select 鈥楴TC CMA鈥�
  • go to Step 4.

Step 3

On the desktop

  • select start
  • select 鈥楴TC CMA鈥�
  • go to Step 4.

Step 4

  • select 鈥榗ontinue鈥�
  • select 鈥榯ake a call鈥�
  • select 鈥榗aller type鈥� 鈥楥AB鈥�
  • enter the customer鈥檚 NINO in the reference number box
  • select 鈥榩roceed鈥�
  • select 鈥榩ass鈥� on 鈥榥ame鈥�, 鈥楧.O.B鈥� and 鈥榗urrent address鈥�
  • select 鈥榩roceed鈥�
  • select 鈥榩ass鈥� on 鈥榥ame鈥� and 鈥楧ate of birth鈥� of child
  • select 鈥榩roceed鈥�
  • select 鈥榳rap up鈥� in the top right hand corner
  • select 鈥榞eneral enquiry鈥� in the subject
  • select 鈥榓dvice given鈥� in the second subject
  • select reason 鈥榗aller requesting info鈥�
  • select action 鈥楴TC update鈥�
  • select 鈥榓dd鈥�
  • add the relevant note in the 鈥榥otes鈥� box
  • select 鈥榗all complete鈥�.