TCM1000123 - How to check for an Unprocessed S17 work list item

Version 1.0

Changes to previous version - new guidance.

Step 1

On the 鈥楩unction鈥� Menu

  • select 鈥榃orklist鈥� on the toolbar
  • select 鈥榁iew Linked Work Items鈥� from the options available
  • enter the customer鈥檚 NINO
  • select 鈥極K鈥�.

If you鈥檙e taken to the 鈥楽elect Household鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�.

If an 鈥楿nprocessed S17鈥� work list item does display, make a note of the MU number.

If an 鈥楿nprocessed S17鈥� work list item doesn鈥檛 display, there isn鈥檛 an 鈥楿nprocessed S17鈥� work list item.