TCM1000118 - How to find the status of a claim using function View Claim Summary

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Claim Summary鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customer鈥檚 NINO
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Individual鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Application鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Award鈥� screen

  • select the relevant award period
  • select 鈥極K鈥�.

If you are taken to the 鈥榁iew Claim Summary - Signals鈥� screen

  • select 鈥楥ancel鈥�. You will be taken to the 鈥榁iew Claim Summary - Initial鈥� screen
  • note the entry in the 鈥楢pn Status鈥� field.