TCM1000112 - How to lift overpayment suspension marker

Version 1.0

Changes to previous version - new How to.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew overpayment鈥� from the options available
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�. You will be taken to the 鈥楽elect Award鈥� screen
  • go to the 鈥榁iew Overpayment鈥� screen for the relevant year
  • select 鈥楳aintain dispute鈥�. You will be taken to the 鈥楳aintain Dispute鈥� screen
  • select the appropriate dispute resolution reason from the 鈥楧ispute Resolution鈥� drop down menu. This will lift the suspension
  • select 鈥極K鈥�