TCM1000111 - How to check the customer’s name or current address in function View Application
Version 2.0
Changes to previous version - amended guidance
Step 1
On the ‘Function Menu�
- select ‘Application� on the toolbar
- select ‘View� from the options available. You will be taken to the ‘Key Entry Data - Applicant� screen
- enter the customer’s NINO
- select the ‘Latest� checkbox
- select ‘OK�.
If you are taken to the ‘Select Individual� screen
- select the relevant claim
- select ‘OK�. You will be taken to the ‘Application Summary� screen
- go to Step 2.
If you are taken to the ‘Select Application� screen
- select the relevant claim
- select ‘OK�. You will be taken to the ‘Application Summary� screen
- go to Step 2.
If you are taken straight to the ‘Application Summary� screen, go to Step 2.
Step 2
On the ‘Application Summary� screen
- the name of the customer is shown in the ‘Applicant 1 Name� field and, if there are two customers the name of the second customer is shown in the ‘Applicant 2 Name� field
- the customer’s current address is shown in the ‘Applicant 1� box and, if there are two customers, the current address of the second customer is shown in the ‘Applicant 2� box.
Note: Select ‘Full Address� for details of the customer’s full address.