TCM1000107 - How to access the Manage Verification Failures screen from the Verification Failures work list

Step 1

On the ‘Verification Failures� work list

  • select the relevant work list item
  • select ‘Fileâ€� on the toolbar
  • select ‘Next Functionâ€� from the options available. You will be taken to the ‘Work Management - Select Next Functionâ€� screen
  • select ‘Manage Ver Failuresâ€�
  • select ‘OKâ€�. You will be taken to the ‘Manage Verification Failuresâ€� screen
  • on this screen you can find
    • customer names and NINOs
    • decision status in the ‘Decision Statusâ€� field
    • any compliance information in the ‘Compliance Informationâ€� box
    • types of verification failures.