TCM1000106 - How to make complete and process into award a pre award claim, customer working 16+ hours a week and receiving Income based Employment and Support Allowance (ESA) or Pension Credit (PC)
Version 1.0
Changes to previous version - new guidance
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥楥orrection鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select the 鈥楢ll鈥� checkbox
- select 鈥極K鈥�.
If you are taken to the 鈥楽elect Household鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
- go to Step 2.
If you are taken to the 鈥楽elect Application鈥� screen
- select the claim which is 鈥楶artially Captured鈥�
- select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
- go to Step 2.
Step 2
On the 鈥楢pplicant Details鈥� screen
- select the 鈥楽ummary鈥� screen
- Go to Step 3.
Step 3
On the 鈥楽ummary鈥� screen, check if there are entries in the 鈥楻epair Summary鈥� box.
If there are any entries in the 鈥楻epair Summary鈥� box other than 鈥榳ork鈥� or 鈥榠ncome鈥� for the applicant you are dealing with
- input SM screen note 鈥楶lease action repair as Incomplete and return to Complex MU if required鈥�
- select 鈥榗ancel鈥�
- transfer the work list item to Incompletes MU, use TCM0322460 for the correct MU. For how to do this, use TCM1000023.
If the only entries are 鈥榳ork鈥� or 鈥榠ncome鈥� for the applicant you are dealing with听
- select 鈥業ncome Application鈥� for the customer in receipt of ESA
- Go to Step 4听
Step 4
On the 鈥業ncome Application screen鈥�
- remove the tick from the box marked 鈥楯SA/IS鈥�
- check the 鈥楽ummary鈥� screen to make sure all the repair entries have disappeared
- select 鈥榦k鈥�.
A message will appear 鈥榓pplication will be processed do you wish to proceed鈥�, select 鈥榩rocess鈥� and return to the guidance you were previously following.