TCM1000103 - How to mark the Annual Declaration as not served
Version 2.0
Changes to previous version - amended guidance, amendments to step 2.
Step 1
On the ‘Function Menu�
- select ‘Renewal� on the toolbar
- select ‘Manage Finalisation� from the options available. You will be taken to the ‘Key Entry Data - Applicant� screen
- enter the customer’s NINO
- select the ‘Period� checkbox and enter the relevant year as 06/04/YYYY - 05/04/YYYY
- select ‘OK�.
If you are taken to the ‘Select Household� screen
- select the relevant household
- select ‘OK�. You will be taken to the ‘Manage Finalisation� screen
- go to Step 2.
If you are taken straight to the ‘Manage Finalisation� screen, go to Step 2.
Step 2
On the ‘Manage Finalisation� screen
- select ‘Continue�. You will be taken to the ‘Finalisation Details� screen
- select ‘Continue�. You will be taken to the ‘Notice Details� screen
- in the ‘S17 Notice� field, select the ‘Not Served Applicant 1� checkbox and / or ‘Not Served Applicant 2� checkbox .
Note: In a joint claim where a family break up has occurred, both checkboxes must be selected.
- select ‘Process�. This will mark the Annual Declaration as ‘Not Served�