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Step 1

If the failed claim is a pre award claim, make a note of the responsibility end date for the existing customer

Note: responsibility for the child or young person will end for the existing customer the day before the failed customer made their claim

• go to Step 2.

If the failed claim is a post award claim, make a note of the responsibility end date for the existing customer

Note: responsibility will end for the existing customer the day before the failed customer notified the change of circumstances

• go to Step 3.

Step 2

Make a note of the ‘responsibility start� date for the pre award failed customer

Note: the responsibility start date is the date the claim was made

Note: Backdating is not applicable in ‘shared care� cases. ‘Shared care� is where it has been shown that the child or young person ‘normally lives� with both customers irrespective of the hour/day ratio.

Note: This date must be a date after the existing customer ceased to be treated as having main responsibility.

Note: This date can not be a date before the child’s date of birth.

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Step 3

Make a note of the ‘responsibility start� and ‘include from� date for the post award failed customer

Note: the responsibility start date is the date the change of circumstance was notified

Note: the ‘include from� date will be the date the change of circumstance was notified

Note: Backdating is not applicable in ‘shared care� cases. ‘Shared care� is where it has been shown that the child or young person ‘normally lives� with both customers irrespective of the hour/day ratio.

Note: This date must be a date after the existing customer ceased to be treated as having main responsibility.

Note: This date can not be a date before the child’s date of birth.