TCM1000084 - How to check if recovery of an overpayment has been suspended

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Overpayment鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�.

If you鈥檙e taken to the 鈥楽elect Award鈥� screen

  • select the relevant award
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew Overpayment鈥� screen
  • go to Step 2.

If you鈥檙e taken straight to the 鈥榁iew Overpayment鈥� screen, go to Step 2.

Step 2

On the 鈥榁iew Overpayment鈥� screen, check the 鈥楽tatus鈥� field in the 鈥極verpayment Summary鈥� box.

If 鈥楽uspended鈥� is shown in the 鈥楽tatus鈥� field, recovery of the overpayment has been suspended.

If 鈥楽uspended鈥� isn鈥檛 shown in the 鈥楽tatus鈥� field, recovery of the overpayment hasn鈥檛 been suspended.