TCM1000063 - How to set or remove the Manual Correspondence marker
Version 3.0
Changes to previous version - amended guidance at step 3.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥楥orrection鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select the relevant checkbox
- select 鈥極K鈥�.
If you鈥檙e taken to the 鈥楽elect Individual鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
- go to Step 2.
If you鈥檙e taken to the 鈥楽elect Application鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
- go to Step 2.
If you鈥檙e taken straight to the 鈥楢pplicant Details鈥� screen, go to Step 2.
Step 2
On the 鈥楢pplicant Details鈥� screen
If the 鈥楽ignals鈥� screen displays and none of the signals affect the action you鈥檙e taking
- select 鈥極K鈥�
- go to Step 3.
If the 鈥楽ignals鈥� screen displays and any of the signals affect the action you鈥檙e taking
- select 鈥楥ancel鈥� on the 鈥楽ignals鈥� screen
- select 鈥楥ancel鈥� on the 鈥楢pplicant Details鈥� screen
- take no further action.
If the 鈥楽ignals鈥� screen doesn鈥檛 display, go to Step 3.
Step 3
On the 鈥楢pplicant Details鈥� screen
- select 鈥楬ousehold鈥� on the toolbar
- select 鈥楧etails鈥� from the options available. The 鈥楬ousehold Details鈥� screen will display
If you want to set the 鈥楳anual Correspondence鈥� marker
- select the 鈥楳anual Correspondence鈥� checkbox
- select 鈥極K鈥�. The 鈥楳anual Correspondence鈥� marker has been set
- select the source as 鈥楶aper鈥�
- select the reason as 鈥楴TC Error鈥�
- select 鈥極K鈥�.
If you want to remove the 鈥楳anual Correspondence鈥� marker
- select the 鈥楳anual Correspondence鈥� checkbox to remove the tick
- select 鈥極K鈥�. The 鈥楳anual Correspondence鈥� marker has been removed
- select the source as 鈥楶aper鈥�
- select the reason as 鈥楴TC Error鈥�
- select 鈥極K鈥�.