TCM1000033 - How to cancel the checkbox in the Formal Agreement field
Version 1.0
Changes to previous version - new guidance.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楬ousehold鈥� on the toolbar
- select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select 鈥極K鈥�
If you are taken to the 鈥楽elect Award鈥� screen
- highlight the relevant award
- select 鈥極K鈥�. You will be taken to the 鈥榁iew Overpayment鈥� screen
- go to Step 2.
If you are taken straight to the 鈥榁iew Overpayment鈥� screen
- go to Step 2.
Step 2
On the 鈥榁iew Overpayment鈥� screen
- select 鈥楧etails鈥�. You will be taken to the 鈥榁iew Overpayment - Direct鈥� screen
- select 鈥楳aintain Overpayment鈥�. You will be taken to the 鈥楳aintain Overpayments鈥� screen
- cancel the Checkbox in the 鈥楩ormal Agreement鈥� field
- select the 鈥極K鈥� button