TCM1000027 - How to check for a class 16 remission

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Application鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�. You will be taken to the 鈥楽elect Award鈥� screen
  • select the relevant award.
  • select 鈥極K鈥�.

If you are taken to the 鈥榁iew Overpayment Signals鈥� screen

  • select 鈥極K鈥�. You will be taken to 鈥榁iew Overpayment - Sterling鈥� screen. The class 16 remission box will be ticked in 鈥楻ecovery Status鈥�.

If you are taken to the 鈥榁iew Overpayment - sterling鈥� screen, the class 16 remission box will be ticked in 鈥楻ecovery Status鈥�.