TCM1000024 - How to check if the Complex Case marker has been set

Step 1

Note: The message 鈥楥ompliance - case at risk鈥� doesn鈥檛 mean the case is a Compliance case.

Note: There aren鈥檛 any 鈥楥omplex Case鈥� markers for pre-award cases.

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select either 鈥楥hange of Circumstances鈥� or 鈥楥orrection鈥� from the options available

Note: A relevant change of circumstances is a change to the information provided on the original claim form. A correction is an amendment that needs to be made to an existing claim because incorrect information has been provided or an operator has entered information incorrectly during capture.

  • enter the customer鈥檚 NINO
  • select the relevant checkbox
  • select 鈥極K鈥�.

If you鈥檙e taken to the 鈥楽elect Application鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
  • go to Step 2.

If you鈥檙e taken straight to the 鈥楢pplicant Details鈥� screen, go to Step 2.

Step 2

On the 鈥楢pplicant Details鈥� screen, the 鈥楥omplex Case鈥� marker will have been set if the 鈥楽ignals鈥� screen displays and 鈥楥omplex Case鈥� is shown.