TCM1000020 - How to check a verification failure

Step 1

On the ‘Function Menu�

  • select ‘Applicationâ€� on the toolbar
  • select ‘Verification Failuresâ€� from the options available. You will be taken to the ‘Key Entry Dataâ€� screen
  • enter the customer’s NINO
  • select ‘OKâ€�. You will be taken to the ‘Manage Verification Failuresâ€� screen, which will show details of any verification failures on the claim.