TCM1000019 - How to override the PY-1 incompatibility failure

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Step 1

On the ‘Function Menu�

  • select ‘Renewalâ€� on the toolbar
  • select ‘Capture Renewal Declarationâ€� from the options available. You will be taken to the ‘Declarationâ€� screen
  • enter ‘Paperâ€�, ‘Telephoneâ€� or ‘Digital’Ìýas appropriate in the ‘Change Sourceâ€� field
  • select the ‘Processâ€� button
  • select the ‘Yesâ€� or ‘OKâ€� button for all warning messages. The computer will be updated with the actual income details for PY-1 that have been captured from the Annual Declaration (AD).